FAQ

FAQ Help Center

We know that customer satisfaction is the best advertisement we can make. Therefore relations with our customers is highly valuable and one of the best way to boost this trust is to keep you informed on any part of your product purchase journey. Do not hesitate to write to us for any further queries.

popular questions

Here are some questions we received and answers to help you make a decision for your purchase on Ms. Zerone products.

You can buy our products from our web site or from your preferred popular online stores like Amazon, Rakuten, C-Discount and Etsy.

MONDIAL RELAY, UPS RELAY, UPS DOMICILE, COLISSIMO DOMICILE, CHORONO POST RELAY, CHRONOPOST DOMICILE etc.. or store pick up

We ship your order on same day. Delivery time is depends on the postal service of choice.

We accept returns in the first 14 days if there is a defect in the product.

We do not offer free shipping as shipping cost is calculated separately via service providers. How ever if you have a coupon or any other means of free shipping offer signed by Ms.Zerone, it may also include free returns as well.

Coupon Codes valid until and between intended dates and for the intended amount of discount or shipping options.

We collobarate with wide range of shipping providers. Their services reach every corners of the world.

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Delivery & discounts

We sale our quality products on Amazon, Rakuten and C-Discount and Etsy, Major French online retailers.

We do not have any official retailer outside France. We sell through our online store mszerone.com, on Amazon, Rakuten and C-discount and Etsy.

No problem, Just contact us through our web form here or on our contact page, or just write us an email and send to info@mszerone.com email address.

Yes we ship Internationally worldwide, see the shipping rates for your country on the checkout page.

We suggest you to send us a message on one of the forms on the web site or, send us an email regarding your request of info. We will update the front page with any available promotions, and publisize on social media.

Your package will be posted on the same day if your purchase is made before noon, if not it will be shipped the next day. And you can track your parcel via the tracking number provided by the carier. Delivery time may vary depends on your preferred choice of shipping provider.

Delivery time may vary depends on your preferred choice of shipping provider. We estimate that it will take max 5 days for the EU countries.