Refund and Returns Policy

I want to return a product. What is the procedure?

The descriptions and technical details provided on the product pages are communicated to “mszerone.com” by the suppliers of the relevant product or service. “Mszerone.com” will make its best efforts to ensure that the graphic illustrations of products or services (photographs, diagrams, etc.) and the technical descriptions accurately represent the products or services.

Returns and refunds can be processed as follows:

Within the legal withdrawal period, customers have 14 days from the day of receipt to return the product.
In cases where the product or service delivered is not in compliance.
The customer can return the product by following the steps below.

Preparing the Return Package

Use standardized packaging or reuse the box in which the product was delivered.
Returned items must be in their original packaging, unused, and undamaged.
Send the package to the following address:
Mszerone.com
640 Avenue de l’Europe
13760 Saint Cannat, France

Note: In accordance with our company policy, we ask that you avoid creating unnecessary waste.

Return Costs and Return Methods

For returns under the right of withdrawal, return costs are entirely the customer’s responsibility.
In the case of non-compliance (damaged product or incorrect item), “mszerone.com” will cover the return shipping costs and, if necessary, the re-shipping fees. “Mszerone.com” will send you a prepaid return label by email, allowing you to return the item(s) free of charge.
To initiate a return:

  1. Go to the “Contact Us” section on the website.
  2. Select the “Returns” topic.
  3. Specify the products concerned and provide your email address.
  4. Verification by Mszerone.com
  5. All returned products (product, original packaging, accessories, user manuals, etc.) must be complete and intact.
  6. Upon receiving the package, “mszerone.com” will evaluate the condition of the returned product.
  7. If the products have been visibly used or damaged by the customer and are no longer fit for resale, the return will be refused.
  8. If a return is refused, the products will be sent back to the customer at “mszerone.com”‘s expense, without any compensation or refund being issued, except in cases where warranty rights may apply.

For Non-Compliance Returns
Customers can request one of the following:

Delivery of an identical product to the one ordered (subject to stock availability).
Refund of the product price within 15 days of the customer’s request.
Who is responsible for the return shipping costs?

For returns under the right of withdrawal, the return costs are the customer’s responsibility.
For non-compliance (damaged or incorrect product), “mszerone.com” will cover the costs.
A prepaid return label will be sent to you. Follow the process in the “Contact Us” section of the website by selecting the “Returns” topic and specifying the products concerned.

I returned an item. When will I be refunded?

Refunds are processed using the payment method used for the original purchase, no later than 14 days after receiving your package at our facility.

The average processing time by our returns service is 5 to 7 days.
You will be notified via email once your return is processed.
You can track your package using the delivery document and tracking number provided to estimate the refund timeline.
What should I do if I receive an incorrect or defective product?
If the product received does not match your order or is defective:

“Mszerone.com” will send you a prepaid return label by email for free returns.
Click on “Contact Us,” select “Defective Product – Non-compliance,” or call customer service at +33 605 59 05 40, providing your order number and details of the issue.
To speed up processing, include the following in your message:

Description of the issue.

  • Name, reference, and barcode of the product.
  • Photos in case of visible issues.
  • My product is defective. How do I use the warranty?
  • Contact customer service by phone at +33 605 59 05 40 or via email through the “Contact Us” section on our website.

To expedite the process, provide as many details as possible about the defect and the circumstances under which it occurred. If the defect is visible, you may be asked to provide a photo as part of the after-sales service case to be submitted to the brand.